Refund and Return Policy

Last updated: August 18, 2026

1. Shipping Damage, Incorrect Items, or Missing Parts

If your order arrives damaged, contains an incorrect item, or is missing parts, please contact us within 7 calendar days of delivery. Please provide your order number together with clear photos and videos showing the package, product, damage, incorrect item, or missing parts. After verification, Kudon Hobby will provide an appropriate solution.

2. Three-Month Limited Warranty

Electronic and hydraulic system faults caused by manufacturing defects and not by misuse or human damage are covered for 3 months from the date of delivery. We will first provide troubleshooting assistance and, where appropriate, replacement parts, repair, or product replacement. If the verified fault cannot be resolved through these remedies, we will arrange an approved return and refund.

3. Items Not Eligible for Non-Defect Returns

Products that have been used, filled with hydraulic oil, modified, customized, damaged after delivery, or otherwise altered are not eligible for return for non-quality reasons. This restriction does not apply to verified manufacturing defects covered by the warranty above.

4. Unused, Non-Defective Returns

A non-defective product may be considered for return only if it is unused, complete, and in its original packaging. The customer must contact us and receive written return authorization before sending the product back. Unauthorized returns will not be accepted. For approved non-defective returns, the customer is responsible for all outbound and return shipping costs.

5. Inspection and Refunds

All returned products will be inspected after receipt. Refunds will be issued only after the return has passed inspection and the return conditions above have been confirmed. Approved refunds will be made to the original payment method. Original shipping costs are not refundable for non-defective returns.

Contact

To request assistance or return authorization, contact kudonhobby@gmail.com. Please include your order number and relevant photos or videos.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s jurisdiction.

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退款与退货政策

最后更新：2026年8月18日

1. 运输损坏、错发或缺件

如果订单在运输中损坏、收到错误商品或存在缺件，请在签收后7个自然日内联系我们，并提供订单号以及能够清楚显示外包装、产品、损坏情况、错发商品或缺失部件的照片和视频。核实后，Kudon Hobby 将提供适当的解决方案。

2. 三个月有限质保

电子及液压系统因制造缺陷导致、且并非人为操作或损坏造成的故障，自签收之日起提供3个月质保。我们将优先提供故障排查、配件补发、维修或更换。若经核实后仍无法通过上述方式解决，我们将安排经批准的退货和退款。

3. 不适用非质量退货的商品

已经使用、加注液压油、改装、定制、签收后损坏或以其他方式改变的产品，不接受非质量原因退货。经核实属于上述质保范围内制造缺陷的情况不受此限制。

4. 未使用且无质量问题的退货

无质量问题的商品仅在未使用、配件完整且保留原包装的情况下，才可能获准退货。寄回商品前，客户必须先联系我们并取得书面退货授权；未经授权寄回的商品不予接收。获准的非质量退货，其发出及退回的全部运输费用由客户承担。

5. 验收与退款

所有退回商品均需在收到后进行检查。只有商品通过检查并符合上述退货条件后才会办理退款。获准的退款将原路退回。对于非质量退货，原始发货费用不予退还。

联系方式

如需售后协助或申请退货授权，请发送邮件至 kudonhobby@gmail.com，并附上订单号及相关照片或视频。

本政策不限制客户所在地适用法律规定的任何强制性消费者权利。